What if my Video is Stuck in Processing?

It can be frustrating when your video gets stuck in processing, especially when you’re on a tight deadline. Here’s what you can do to resolve the issue.

Steps to Resolve:

1. Refresh the Page:
   • Sometimes, a simple page refresh can resolve the issue. Try refreshing your browser and see if the the video shows up in your library.
2. Check Internet Connection:
   • A slow or unstable internet connection can cause videos to get stuck in processing. Ensure that your connection is stable and try again.
3. Reduce Video Complexity:
   • If your video contains a lot of effects, transitions, or high-resolution content, try simplifying it. Remove some elements and attempt processing again.
4. Try a Different Browser:
   • If the problem persists, try using a different web browser to process your video. Some browsers handle large files and complex processes better than others.
5. Contact Support:
   • If none of these steps resolve the issue, reach out to CopyCopter support for further assistance. Provide details about your project and any troubleshooting steps you’ve already taken.